Frequently Asked Questions
PAYMENT
We currently accept bank transfer only.
Please complete your payment within 24 hours to confirm and process your order.
Please complete your payment within 24 hours to confirm and process your order.
SHIPMENT
Within Indonesia
Shipping fees are calculated at checkout. Orders are dispatched within 1–2 business days after payment is received. Delivery usually takes 1–5 business days, depending on the destination.
Shipping fees are calculated at checkout. Orders are dispatched within 1–2 business days after payment is received. Delivery usually takes 1–5 business days, depending on the destination.
JEWELRY CARE
To preserve the quality of your jewelry, avoid contact with water, perfume, lotions, and harsh chemicals. When not in use, store each piece in a clean, dry place to maintain its finish and shine.
Each order includes a silver polishing cloth to help keep your jewelry looking its best.
Each order includes a silver polishing cloth to help keep your jewelry looking its best.
AFTERCARE & REPAIRS
If your jewelry arrives with a manufacturing defect, it is covered by a 1 month warranty. Please keep your warranty card and contact us at nuvarajewelry@gmail.com within this period for assistance.
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